Making things right
Thanks for supporting my debut collection.
If you're not 100% satisfied with the items as shipped we are happy to receive returns within 30 days for items in new, unused condition.
- First email firstname.lastname@example.org with your order number and photos of the affected item/s. This step is required.
- Put the items back in all the original packaging and drop them at your local post office. We cannot accept returns using a cash on delivery service. Return shipping costs are not included in the return.
- On receipt of the item/s, a return or exchange will be processed.
Subject to listed exclusions below, all our handbags and accessories are covered by a 12 month limited warranty, from the date of purchase.
If during that time any obvious defect in material or function under standard use is found, we will exchange to, at no cost to you, the same or equivalent product, upon return of the affected items (following the procedure above).
Please note that all our creations are handmade from vegan materials, and as such there are natural variations in each item, which give unique aspects to your purchase.
This warranty does not cover everyday wear and tear or problems arising from fading, normal dye transfer, accidents, misuse or any form of modification or repair.
Should you have any questions we'd be delighted to assist.