Satisfaction guaranteed policy
At Kinds of Grace, we believe our customers come first.
If you're not 100% satisfied with your purchase we'll make it right.
We gladly offer a refund and exchange policy. Should you wish to return an item within the first 12 months:
- Email firstname.lastname@example.org with order number and item photos
- Return the items to the following address, by economy postal:
Kinds of Grace Limited
91 Stanhope St
Malvern, Vic 3144
- Once received we'll provide an exchange or refund of your purchase (your choice)
- We'll also provide a store credit as a thank you towards the cost of return shipping
We appreciate your support of our label and mission.
If during the period your item develops a problem, we will gladly exchange at no cost to you the same or equivalent product, or provide a full refund of your purchase upon the return of the items using the above procedure. Please keep in mind that all our creations are handcrafted from vegan materials, and as such there are natural variations in each item, which give unique aspects to your purchase.
Modifications to orders
Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee above remains should you be unhappy with the items on arrival.