FAQ

exotic skin cruelty free red handbag

Most frequently asked

Are you still shipping during COVID-19?

Yes.

Our bags are available and shipping out to customers globally. The team at our warehouse center are working, and practicing social distancing and undertaking additional hygiene protocols. The rest of the team continue to work remotely during this time, and all functions including customer support are open for business as usual.

Some changes in schedules in international couriers may result in shipping times 1-2 weeks longer than usual, but shipments are still continuing and being completed as usual, a tracking number is provided for each purchase.

How can I track my order?

Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.

What is your Satisfaction guaranteed™ return policy?

At Kinds of Grace customer happiness comes first. All bags are backed by a 6 month Satisfaction guaranteed™ policy. If at any time you wish to return the items to us, for any reason, we'll be happy to process a full refund or replacement (your choice). We also offer a further 6 month product warranty taking you to 12 months coverage total. Learn more

What is the quality of the bags?

All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 6 month Satisfaction guaranteed™ policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.

Who's behind Kinds of Grace?

Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is "wild beauty, zero cruelty" and we're on a mission is to help shift the world to kinder accessories. Learn about our values

Are the bags ethically made?

Yes.

All our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more

Ethics

Are your bags vegan?

We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so.

Learn more about our choice to be a vegan label

Do you follow a fairly crafted philosophy?

We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. Our luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.

Learn more about the ethical production of our bags

Are your bags sustainable?

Did you know that cow skin leather is the single most environmentally impactful material to produce?

The vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.

Learn more about our brand sustainability

Are you vegan yourself?

Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.

Learn more about Grace and our team of
collaborators

Which organizations do you support?

We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Aussie Farms - Dominion Experience. Learn more

Shipping

Do you deliver worldwide?

Our clientele are around the world, and we are pleased to offer complimentary shipping to you, wherever you are.

How much does shipping cost?

We're pleased to offer complimentary shipping, globally.

How long will it take for my bag to get to me?

Your orders will be completed with care and as quickly as possible.

Orders are processed within 1 working day. Transit is by air and usually takes 5-12 business days. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  

Shipments take place every day, from Monday through Friday, excluding select holidays.

What happens if there are international import or custom fees?

If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.

Can I change or cancel my order after purchase?

Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our 6 month Satisfaction guarantee above remains should you be unhappy with the items on arrival. View our returns policy

Materials

What are your bags made from?

All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more

Do you use silk or wool?

No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.

How are your bags packaged?

All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.

Returns and warranty

Can I return a damaged product?

If you're not 100% satisfied with the items any time within the first 6 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). In addition we have an additional 6 months product warranty adding up to 12 months coverage. To learn more about our Satisfaction guarantee™ visit our returns and warranty page.

Does my bag come with a warranty?

Yes! If you're not 100% satisfied with the items any time within the first 6 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). In addition we have an additional 6 months product warranty adding up to 12 months coverage. To learn more about our Satisfaction guarantee™ visit our returns and warranty page.

Misc.

Will there be a sale soon?

Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.

I'm a business with a wholesale or collaboration opportunity - how do I get in touch?

Email partners@kindsofgrace.com and our business development team will be in touch asap.

I'm a journalist, do you have a media kit?

Yes, we're happy to be available for quotes and interviews. Please email media@kindsofgrace.com and one of our team will be in touch to discuss.

My question wasn't answered?

We're here to help by phone +1 888 648 5582, email wecare@kindsofgrace.com or by DM on Instagram or Facebook. You can also use the form in our contact page and we'll reply asap.